My WD Passport SE had been working fine for the past year. However, I noticed that about two weeks ago it would disconnect itself while I was watching a video from it. It started out as an annoyance, but it’s gotten more frequent. I d/led the latest driver and firmware for the WD device, as well as the latest USB 3.0 driver for my laptop (ASUS). Jul 18, 2016 Hello, I have a WD 'My Passport' external USB drive that I connect as a backup for my system. The problem I'm having is that the drive keeps disappearing randomly. That made it totally worsethe device will be “ejected” and not be recognized after about 5 minutes. However, it works just fine on USB 2.0 ports. I’m not convinced that this is a USB 3.0 cable issue. If it were a cable issue, why does it work fine on USB 2.0? ![]() Of course, it’s been three days since I submitted a support request to WD, and I have yet to hear anything. I think I may know the solution to your problems. I have had no problems of disconnection after I did this. I don’t know if you have the same ASUS laptop as I do but heres what I did: • Went to Control Panel • Change view by to Small icons (View by is in the top right corner) 3)Go to Power Options 4)Then Click “Change plan settings” for the power plan you are using (text is in blue) 5)Then Click “Change advanced power settings” (text is in blue) 6)Then another window will pop-up. Scroll down and look for “USB settings” 7)If you click the little plus on left of USB settings, “USB selective suspend setting” will appear 8)Press the little plus next to “USB selective suspend setting” as well and “On battery:” and “Plugged in:” will appear 9)It should say DISABLED so switch it to DISABLED for both “On battery” and “Plugged in” 10)Then press Apply and then OK (Unless you want to configure other plans as well. What versions of adobe creative suite run on mac os x 10.11.6. • If you want to configure other plans that you use, leave that window open and Click the down arrow next to whatever plan you are active on (it will say something like this: Power4Gear Entertainment [Active] ^). If you click the down arrow next to that other plans will drop down. Just click whichever ones you use and set them to DISABLE. Switching it to Disabled will solve the problem. (at least it solved it for me) If you have any questions feel free to post here again. Hope this helped! A sense of relief,!! Atlast, I found a working solution to the disconnecting/reconnecting issue after trying for a soution for almost two months now, a great gift for my birthday Own as asus n53sv-dh51 with Win 7 64-bit and i had been cursing WD and Asus for the issue. I now realise that I should have been cursing Microsoft instead. After changing all the power settings/ installing the latest usb 3.0 drivers/installing a old version of WD smartware software(as suggested somewher as newer versions dont seem to work fine), installing the latest chipset drivers, I was still locked in a dead end. Another attempt tonight yieled the correct results.
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